• Returns must be made within 60 days of purchase.  DVD returns must be accompanied by original packaging material.
• DVD returned items should be returned clean or we may refuse to issue credit.
• We cannot accept returns after 60 days of purchase.
• Customer is responsible for all shipping charges on returned items unless we shipped a damaged or incorrect item! 
• Ship the items you are returning to the address listed above.
  * Excludes Recommended Items purchased off-site, such as Amazon.com

Canceling An Order
Once an order is placed online, it may be not possible to cancel, however, if so -  it may be returned. Please see return policy above for instructions on how to return an item or order.

Address Corrections
When placing your order, please verify that your shipping address is complete and correct. An incorrect shipping address will delay your package. 

International Orders
If this site does not automatically compute your shipping costs, please E-mail us with the details of your order and your address: CustomerService@teplitz.com. Please provide a phone number if possible.  We will respond with the cost of shipping of the DVD. The customer will be responsible for all duties and taxes charged at the time of importation. Duties and taxes not paid when you receive your order will be billed back to you using the credit card on which your original order was charged. By United States Federal Law, we are required to follow all export laws with respect to declaration and customs documentation. 

We highly recommend Digital Download Video and Streaming Video versions, in particular to International Customers - not only saving the basic cost of shipping the same as U.S. Customers, but VAT and Duty as well.  (Additionally, the Digital products are not region coded - they can easily be viewed in any Country.)

Email Questions to:
CustomerService@teplitz.com     Website/Digital Issues, please email: Webmaster@teplitz.com